According to existing owners, the Durango is a pleasing car to own. The 2021 model scored 80 out of a possible 100 points in the J.D. Power Ownership Survey, including a specific 81/100 score for quality and reliability. But it makes sense that the niggles would be resolved when the car has been on the market for a decade. Despite this, there have been a few recalls in the last few years. There were two for the 2020 model at the time of writing, though, for a loose or absent side curtain airbag fastener and a rearview camera display that may remain on. The 2021 model was recalled for the same airbag problem, as well as for a rear spoiler that may detach while driving. So far, the 2022 model is recall-free.
The Durango is sold with a three-year/36,000-mile basic warranty and a five-year/60,000-mile powertrain warranty. Roadside assistance also runs for five years or 60,000 miles.
The NHTSA gave the Dodge Durango a rating of four out of five stars overall, with the lowest individual score being a three-star rating for the rollover test for AWD variants; RWD models have a four-star rollover rating. At the IIHS, the SUV received "good" reviews in most categories but scored a "marginal" rating in the small overlap front driver's side crash. Both the Chevrolet Traverse and Ford Explorer received better ratings. The Chevrolet even received a 2021 Top Safety Pick award from the IIHS and the Ford received the highest rating, a Top Safety Pick+.
Traditional safety features on the SXT and GT include a rearview camera, a full host of eight airbags (including a driver's knee airbag and a supplementary side airbag for the front passenger), hill-start assist, trailer sway control, ABS brakes, traction and stability control, rear parking sensors, blind-spot monitoring, and rear cross-traffic alert. The GT Plus adds adaptive cruise control with stop, lane-departure warning, advanced brake assist, and rain-sensing wipers. The R/T gets front parking sensors and the R/T Plus the same features as the GT Plus, as well as forward-collision warning with active braking. The Citadel comes standard with lane-keep assist.