2020 Mercedes-Benz Sprinter Crew Van

2020 Mercedes-Benz Sprinter Crew Van Review: Best Of Both Worlds

by Sebastian Cenizo

In the world of vans, simplicity is generally the recipe for success. However, Mercedes-Benz is a company that likes adding a little spice to the mix, and its Sprinter Crew Van is arguably one of the most advanced offerings on the market. Available in a choice of two body lengths with one roof height and two engines and transmissions, the Sprinter Crew Van is versatile, sure, but for 2020, it's also exceptionally safe, and the style it carries as effortlessly as it hauls cargo is sure to be tempting to those who need a classy work van. The two engines available in the Sprinter are a turbocharged 2.0-liter inline-four gas motor and a turbocharged 3.0-liter V6 diesel. Both produce 188 horsepower, with the gas model developing 258 lb-ft of torque and the diesel generating 325 lb-ft. The latter powerplant is available with a 4x4 system, but all variants send power to the rear wheels by default. Gas models feature a nine-speed auto and diesel versions get a seven-speed automatic. While the Sprinter is a little pricey compared to most other vans on the market, its cabin and general aesthetics are unrivaled, thus helping to justify the extra outlay.

2020 Mercedes-Benz Sprinter Crew Van Changes: 🚙What’s the difference vs 2019 Sprinter Crew Van?

The 2019 version was significantly updated with visual upgrades and mechanical advances too, but 2020's model has not been left with just that. For the new model year, a slew of advanced driver aids are now available. These include blind-spot monitoring with rear cross-traffic alert, drive away assist, adaptive cruise control, downhill speed regulation, a wet wiper system, trailer stability assist, active park assist with a surround-view camera, updated crosswind assist, and more.

Pros and Cons

  • Numerous safety enhancements as standard and on the options lists
  • Available 4x4 system
  • Optional diesel powertrain is excellent
  • Brilliant available infotainment system
  • Exceptional style
  • Expensive when you add too many options
  • Less than class-leading towing ability
  • Only one roof height and two wheelbase options

2020 Mercedes-Benz Sprinter Crew Van Trims

Trim Engine Transmission Drivetrain Price (MSRP)
2500
2.0-liter Turbo Inline-4 Gas
3.0-liter Turbo V6 Diesel
7-Speed Automatic
9-Speed Automatic
Rear-Wheel Drive
Four-Wheel Drive
$39,395
3500
3.0-liter Turbo V6 Diesel
7-Speed Automatic
Rear-Wheel Drive
$46,645
3500XD
3.0-liter Turbo V6 Diesel
7-Speed Automatic
Rear-Wheel Drive
Four-Wheel Drive
$48,995
4500
3.0-liter Turbo V6 Diesel
7-Speed Automatic
Rear-Wheel Drive
$51,045

Sprinter Crew Van Exterior

Cargo and passenger vans are generally unattractive slabs of metal, but the trend is changing to more interesting designs. The Sprinter is one of these prettier vans, and is unmistakable as anything but a Merc, with an imposing grille, sharp horizontal headlights with available DRLs, and elongated but attractive taillights. 16-inch wheels are fitted to each model across the range, and all but the base model get dual rear wheels as standard too.

2020 Mercedes-Benz Sprinter Crew Van Front Angle View Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Rear Angle View Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Front Angle View 1 Mercedes-Benz
See All 2020 Mercedes-Benz Sprinter Crew Van Exterior Photos

Dimensions

The Mercedes Sprinter Crew Van is available with just one roof height, with each model having a different overall height of between 107.5 and 111.3 inches. Width including side mirrors is 95.5 inches for the 3500XD and 4500 models, while 2500 and 3500 models are 92.3 inches. Length and wheelbase varies, however, with regular-length models measuring 233.5 inches with a wheelbase of 144 inches. Extended-length variants are 274.3 inches with a wheelbase of 170 inches. Curb weights are just as varied, measuring between 5,027 and 6,000 pounds.

  • Length 233.5 in
  • Wheelbase 144.0 in
  • Height 96.3 in
  • Max Width 79.5 in

Exterior Colors

The Sprinter Crew Van is available in a diverse choice of colors, some of which add real pizzazz to the workaday van. Iridium Silver, Selenite Grey Metallic, Tenorite Grey Metallic, Obsidian Black Metallic, Jet Black, and Black Blue are available for $1,015. Less expensive options include Calcite Yellow or Graphite Grey for $635. The truly budget-conscious will likely prefer the no-cost options, of which there are four: Steel Blue, Blue Grey, Pebble Grey, and the very vanilla Arctic White.

  • Calcite Yellow
  • Sunset Red
  • Brilliant Blue
  • Vanda Blue
  • Stone Grey
  • Graphite Grey
  • Silver Grey
  • Grey White
  • Tenorite Grey Metallic
  • Obsidian Black Metallic
  • Iridium Silver
  • Black Blue
  • Cavansite Blue Metallic
  • Jet Black
  • Selenite Grey Metallic
See all 22 colors

Sprinter Crew Van Performance

The 2020 Sprinter Crew Van comes in multiple configurations, but just two powertrain combinations are available. A 2.0-liter turbocharged inline-four with 188 hp and 258 lb-ft of torque is coupled to a nine-speed automatic gearbox, with power sent to the rear wheels. The other option is a 3.0-liter turbodiesel V6 with a seven-speed auto, with this configuration available as a rear-wheel-drive or a 4x4 model. However, the 4x4 setup is only available on 2500 and 3500XD models. Depending on your configuration, maximum payload can be as high as 6,735 pounds, while sufficiently equipped Sprinters can tow between 5,000 and 7,500 pounds. While each of the two powertrains is healthy and suitable for getting you from point A to point B, we'd recommend the diesel option, as the increase in torque makes a big difference in getting the Crew Van going from a dig.

2020 Mercedes-Benz Sprinter Crew Van Front Angle View 2 Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Rear Angle View 1 Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Engine Mercedes-Benz

Engine and Transmission

The standard engine is a 2.0-liter turbocharged four-pot producing 188 hp and 258 lb-ft of torque. This motor is available exclusively with a 9G-TRONIC Plus automatic transmission, and although heavier loads will weigh it down enough that acceleration is steady rather than strong, as a runaround vehicle or for light-duty work, it performs admirably. Vans are typically noisy due to a lack of sound deadening and insulation, but the four-pot in the Sprinter is surprisingly refined under normal loads. Uphills and higher revs generally reduce that quiet nature, but it's never loud enough so as to be irritating.

The Sprinter Crew Van can also be had with a turbocharged diesel engine with six cylinders and more torque. This motor produces 325 lb-ft and is only available with a 7G-TRONIC automatic gearbox. Interestingly, this transmission also comes with paddles to allow the driver to shift at will. Although the increased torque is welcome and helps the Sprinter get going with even less fuss, the paddles are unlikely to ever make one feel like a racecar driver. Nevertheless, this engine is also very well-tuned, offering low noise levels and a strong pull that takes heavier loads in its stride. Anyone who demands a large gas-powered V6 in their van should test drive a Sprinter to see just how wrong they are.

  • Engines
    2.0-liter Turbo Inline-4 Gas, 3.0-liter Turbo V6 Diesel
  • Transmissions
    7-Speed Automatic, 9-Speed Automatic
  • Drivetrains
    4X4, RWD

Handling and Driving Impressions

Although it's nearly impossible to overcome the inherent body roll that comes with a long, tall hunk of metal trying to glue itself to the tar on tiny 16-inch tires, the Sprinter Crew Van does a remarkable job of feeling almost car-like, with handling that can only be described as genuinely impressive for a vehicle in this segment. Naturally, you won't be climbing rocks with the 4x4 or performing powerslides in a rear-wheel-drive model, but the Sprinter is more than capable of holding its own on slippery gravel or ice and the direct steering coupled with a light wheel makes the Sprinter easy to maneuver and far less depressing to drive over long distances than many rivals. While that aforementioned body roll doesn't help dynamics much, it does mean that you get a comfortable and compliant ride - something that those who spend a long time behind the wheel will appreciate. In addition, a revised crosswind assist system is now even better at keeping the long and tall van from swaying on the freeway.

Sprinter Crew Van Gas Mileage

To be attractive to business owners, the Sprinter needs to return good mileage and be as fuel-efficient as possible. Fortunately, the Sprinter Crew Van ticks that box, with real-world reports suggesting that the 2500 models return an average of around 18 mpg. Turbodiesel models return around 22 mpg on the open road or in light traffic, and thanks to a 24.5-gallon gas tank, this means a mixed range of around 539 miles. The less efficient gas engine will return an average range of 400 miles with its 22-gallon gas tank. Naturally, weight in the back affects these figures.

  • Fuel Tank Capacity
    22.0 Gallons
* 2020 Mercedes-Benz Sprinter Crew Van 2500 Standard Roof I4 144" RWD

Sprinter Crew Van Interior

The Sprinter has an interior far better than anything else in the segment, with plenty of hard plastic, sure, but in a textured finish. The design is also distinctly Mercedes, and the fabric seats (leatherette is available) are well-sculpted and comfortable over extended periods. Behind the front seats, a removable three-seat bench allows as many as five to be seated. Most notably, Mercedes' MBUX infotainment system is vastly better than their old units, and combined with the spacious and comfy cabin, the Sprinter definitely is the best place for a van driver to be.

2020 Mercedes-Benz Sprinter Crew Van Steering Wheel Controls Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Infotainment System Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Climate Control Mercedes-Benz
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Seating and Interior Space

The Sprinter Crew Van seats two individuals in the front with plenty of headroom and legroom for both, but behind those chairs, a removable three-seat bench allows more people to sit. They will also find their perches comfortable and spacious, and thanks to windows on either side, they get a good view. This also helps the driver get a better look at what's going on around the van, while the view out the front and the lofty, commanding seating position that allows for multiple adjustments combine to make the driving experience comfortable. Getting in and out is facilitated by large doors and grab handles in front. At the back, grab handles are also included, with access made easier by another set of handles and a lowered step in the van floor. Inside, even the tallest six-footers can stand at full height.

  • Seating capacity
    5-seater
  • Front Leg Room 38.9 in
  • Front Head Room 47.3 in

Interior Colors and Materials

The Mercedes-Benz Sprinter Crew Van has an interior that sees mostly gray plastics with some gloss black bits and metal-look finishes sprinkled about, but in keeping with the workaday theme that buyers would want, upholstery options are limited to variations of black. Maturin Black fabric upholstery is standard, with a slightly peppered Caluma Black upholstery available for $195. If you'd prefer black leatherette instead, that goes for the same price. A leather-wrapped steering wheel helps lift the ambiance somewhat, and although the materials are abundantly on the cheaper side, they have a premium feel to them.

Sprinter Crew Van Trunk and Cargo Space

The Sprinter Crew Van comes in two available body styles, with the shorter 114-inch-wheelbase version offering up to 261.3 cubic feet of storage volume. With an interior standing height of 76.7 inches, loading and organizing cargo is relatively easy too. If you opt for the model with the 170-inch wheelbase, cargo volume expands to an impressive 370.8 cubic feet.

In the cabin, a pair of cupholders and numerous bins, dash storage trays, and pockets make it easy to store everything from phones and wallets to clipboards and site plans.

2020 Mercedes-Benz Sprinter Crew Van Trunk Space Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Trunk Space 1 Mercedes-Benz
2020 Mercedes-Benz Sprinter Crew Van Rear Angle View 2 Mercedes-Benz

Sprinter Crew Van Infotainment and Features

Features

Thanks to more available safety equipment, the Sprinter Crew Van is now safer than ever. Even in base form, you get features like crosswind assist, hill start assist, an auto-hold function, and of course, a rearview camera. A number of power outlets are included too, with both 12-volt and 115-volt sockets fitted. Air-conditioning is included too, and you can opt for heated front seats as well. Speed limiters are available too, while a tire pressure monitor is standard on the base model. Heated mirrors, adaptive cruise control, blind-spot monitoring with rear cross-traffic alert, fog lights with a cornering function, active brake assist, and automatic climate control can also be specced. Park assist and a 360-degree camera are available too.

Infotainment

As standard, infotainment in the Sprinter features an AM/FM radio and a USB port. Optionally available on the Sprinter Crew Van, and first debuted in America in the Sprinter range, is Mercedes' outstanding MBUX infotainment system. As standard, it features a seven-inch touch display, but you can further upgrade the system with a 10.5-inch screen with voice control as part of an available package. SiriusXM satellite radio, Apple CarPlay, Android Auto, wireless charging, and navigation are also available. If you have the extra cash, the system is well worth it for making long days behind the wheel easier to bear.

Sprinter Crew Van Problems and Reliability

The 2020 Mercedes Sprinter range has been free of recalls thus far. However, the 2019 model was subject to numerous recalls, all of which have hopefully been permanently resolved.

A three-year/36,000-mile basic warranty is standard with the Sprinter, along with a five-year/100,000-mile powertrain warranty, but complimentary scheduled maintenance is not included.

Warranty

  • Basic:
    3 Years \ 36,000 Miles
  • Drivetrain:
    5 Years \ 100,000 Miles
  • Corrosion:
    5 Years \ 100,000 Miles
  • Roadside Assistance:
    3 Years \ 36,000 Miles

Sprinter Crew Van Safety

Since commercial vehicles are generally not crash-tested, neither the NHTSA nor the IIHS have crash results to submit. With numerous available features, however, we expect it would do better than most competitors.

Key Safety Features

As standard, the Sprinter Crew Van comes with a rearview camera, with images displayed on the rearview mirror. You also get blind-spot mirrors, frontal, side, and window airbags. Along with the usual stability programs and traction control systems, you get crosswind assist too, as well as hill-start assist, an auto-hold function, trailer-sway assist, and the option of various more advanced safety features like blind-spot monitoring with rear cross-traffic alert, lane-keep assist, adaptive cruise control, a parking assistant, and downhill speed regulation.

Verdict: 🏁Is the 2020 Mercedes-Benz Sprinter Crew Van a good Minivan?

The Mercedes Sprinter Crew Van is by no means cheap when compared to the most competitively priced rivals in the segment, but it's not ludicrously expensive either. The special thing about this range of vans is that you can clearly see where the extra money went too - it's not just the badge that you're paying for. The interior is very well finished, the seats are comfortable, and the ride is compliant. With a pair of body lengths, the Sprinter is pleasantly versatile too, but while most would rather have a cheaper vehicle, we can't help but think that the numerous features, decent fuel economy, and impressive towing and hauling ability combine in such a way that the Sprinter is one of the best vans on the market. If you can afford one, definitely go for it.

🚘What's the Price of the 2020 Mercedes-Benz Sprinter Crew Van?

The Mercedes-Benz Sprinter Crew Van starts at $39,395 for the 2500 model, before a destination charge of $1,195, while the 3500 model is $46,645. The 3500XD costs $48,995 and the top trim 4500 model is $51,045. Opting for the six-cylinder diesel on the base model adds $4,900, while all-wheel-drive on the 3500XD adds $7,975 to the price. The high-roof configuration is an additional $2,775. Fully loaded, you can spend over $80,000 on the Crew Van.

2020 Mercedes-Benz Sprinter Crew Van Models

The Sprinter Crew Van is available in two body styles and four trims, with a pair of engine/gearbox options available too. Available trims include 2500, 3500, 3500XD, and 4500.

The 2500 is the base model in the lineup. This model is the least capable model for trailering and hauling, but can still be specced with either a regular- or a long-wheelbase body. A removable three-seat rear bench is standard, and either a turbocharged gas or turbodiesel engine can be had, with the latter earning 4x4 availability too. This model can tow up to 5,000 pounds and gets crosswind assist, hill-start assist, and auto headlights.

3500 models are similar to 2500 vans, but have a stronger chassis, allowing it to be capable of better towing and hauling figures. This model is only available with the diesel engine and can be fitted with either dual rear wheels or Super Single wheels. As a result, this model can tow up to 7,500 pounds.

The 3500XD builds on the regular 3500 with the option of leatherette upholstery, as well as the availability of a larger infotainment screen with navigation, adaptive cruise control, and power-adjustable front seats.

The most capable model in the lineup is the 4500. This model's improved chassis allows it to haul up to 6,735 pounds in the back. It comes with the turbodiesel engine and rear-wheel drive. Heated front seats and numerous advanced driver aids are available.

See All 2020 Mercedes-Benz Sprinter Crew Van Trims and Specs

Additional Packages

Numerous packages are available across the Sprinter Crew Van lineup. The Premium Plus package gets navigation, wireless charging, adaptive cruise control, a larger 10.25-inch MBUX touchscreen infotainment system, a leather steering wheel, SiriusXM satellite radio, and park assist. The Comfort Plus package gifts both front occupants with electrically-adjustable seats with a heated function, while the Crew Van Comfort package enhances the rear-seat experience with an electric soft-close sliding passenger door. Standalone options include navigation, a backup alarm, a choice of two speed limiters (65 mph and 75 mph), and a multifunction steering wheel.

🚗What Mercedes-Benz Sprinter Crew Van Model Should I Buy?

In the world of commercial vehicles, the choice of which option to pick depends on what kind of capabilities and features you're looking for in a vehicle. All models have the same roof height with wheelbase options determining how much space you have and trims determining load capacity. Regardless of what you require from your work van, we'd recommend opting for the slightly more expensive diesel engine. Despite producing the same power, we think this is a good choice for its excellent economy, superior grunt, and impressive hauling and towing abilities.

Check out other Mercedes-Benz Sprinter Styles

2020 Mercedes-Benz Sprinter Crew Van Comparisons

Mercedes-Benz Sprinter Passenger Van Mercedes-Benz
Ford Transit Passenger Van Ford
CompetitorHorsepowerMPGPrice (MSRP)
Mercedes-Benz Sprinter Crew Van188 hpTBC$39,395
Mercedes-Benz Sprinter Passenger Van 188 hpTBC$41,095
Ford Transit Passenger Van 275 hp15/19 mpg$40,180

2020 Mercedes-Benz Sprinter Crew Van vs Mercedes-Benz Sprinter Passenger Van

The Sprinter Crew Van's non-identical twin, the Passenger Van is very similar in most respects to the Crew Van. This model is also available with a longer wheelbase, but instead of offering seating for only five individuals, you can seat up to three times as many people in this model. With more seats, more individuals would like a view, so you get larger rear windows and more speakers in the back, as well as a slightly higher base price. Again, the choice between these two vans will be determined by your needs. The Crew Van is capable of carrying a lot more stuff thanks to its larger cargo area, while the Passenger Van can carry more people. If a small bus is what you need, the Passenger Van is better, but if you only intend to ferry people around occasionally, or won't need to fit a whole soccer team in at once, the Cargo Van offers more versatility.

See Mercedes-Benz Sprinter Passenger Van Review

2020 Mercedes-Benz Sprinter Crew Van vs Ford Transit Passenger Van

The Ford Transit, particularly in cargo van format, is one of the most popular vans on sale, perennially outselling almost every competitor year after year. With a base price of just over $40,000, the Transit Passenger Van is very well priced and, like the rest of the segment is available in numerous trims. This model arguably offers even more customization or choice for buyers, with three engine choices, three roof heights, and three wheelbase lengths. However, the Sprinter comes with a high roof across the lineup, making the base model more capacious than the Transit's entry-level option. It's also less upmarket, has a less impressive infotainment system, and features less advanced safety equipment. Nevertheless, it's good at what it does and offers a myriad of configuration options. If you want classy, get the Merc. If you want an affordable choice, the Ford is better.

See Ford Transit Passenger Van Review

Mercedes-Benz Sprinter Crew Van Popular Comparisons

2020 Mercedes-Benz Sprinter Crew Van Video Review

Check out some informative Mercedes-Benz Sprinter Crew Van video reviews below.

$39,395 - $62,820
Price Range (MSRP)
Mercedes-Benz Sprinter Crew Van