And features that aren't working properly.
Jaguar and Land Rover each announced major updates for their 2019 model year vehicles, with the long-awaited addition of Android Auto and wireless Apple CarPlay compatibility. JLR was one of the few companies to hold out on these technologies but it seems as though the integration process wasn't trouble-free. According to a user on EPaceForum.com, certain E-Pace models are being shipped to dealerships with features (including CarPlay and Android Auto) that are either missing or malfunctioning.
On the forum, the user wrote "I am a long time lurker but finally created an account because of something very important that I thought is worth sharing. While going through some of the features of our 2019 E-Pace, we found that some of the things are not working properly. Within a few days, we received calls from the dealer as well as JLR head office that early 2019 E-Pace (certain VIN numbers) are missing a module from the factory itself which makes the following features unavailable: Web Browser, Live Weather, Sports etc., Navigation with Real-Time Traffic, Fuel Prices, Parking, Satellite View, Street View, Share ETA, Route Planner App, Map Updates, and the Smartphone Pack with Apple Car Play and Android Auto."
The user was told by Jaguar to "Please see the attached brochure that was forwarded by the dealer for details. JLR is offering $600 as store credit as compensation for missing these things and they are very firm that none of it can be retrofitted."
This is a major issue, as customers are now paying for features they are not receiving in the car. The Jaguar brand has never scored highly in reliability surveys, so this new issue doesn't help matters. According to documents posted on forums, the issue impacts all 2019 model year Jaguar E-Pace S, SE, and HSE models up to VIN SADFJ2FX6K1Z43230 and "a detailed VIN list will be issued" shortly. We hope Jaguar is able to resolve this quickly because we enjoyed the E-Pace when we reviewed a 2018 model, which is unaffected by this issue.