Lexus owners won't be pleased about this.
The all-new Lexus NX is one accomplished compact luxury SUV with arresting good looks and a solidly-built cabin. If you ask us, the Hybrid model is the one to have but, overall, the entire lineup offers exceptional bang for your buck. Unfortunately, the 2022 NX (including the Hybrid and PHEV models) are now the subject of a rather serious safety recall.
Toyota has issued a statement divulging details of faulty front shock absorbers. According to the Japanese brand, 4,000 examples of the NX have "incorrect welding [which] could eventually cause a shock absorber to separate from the mounting area." The potential consequences are plain to see; afflicted examples could suffer a loss in driving stability, increasing the risk of a collision.
With a reputation for unrelenting reliability and build quality, Lexus NX owners will undoubtedly be disappointed by this news. The Japanese brand has acted quickly and will implement measures to repair the defect to remedy the situation. If your luxury crossover is part of the troublesome batch, Lexus dealers will examine the welding around the shock absorber mounting areas.
Restorative measures are yet to be announced, but we expect Toyota/Lexus to resolve the matter shortly. Owners will be notified when a remedy is developed, although communication will be distributed to owners by the middle of June 2022. If Lexus wants to keep its position as the most satisfying premium brand to own - in terms of customer satisfaction - it will undoubtedly get a solution to owners as quickly as possible.
This isn't the first time the brand has been affected by a recall, though. In 2018, 645,000 vehicles across the globe were affected by an electrical issue involving the airbags. In the USA alone, approximately 49,000 examples of the RX, previous-generation NX, and the Toyota Prius were affected by the worrying situation. This was nothing compared to the airbag recall that followed just a year later.
The Takata airbag scandal left very few manufacturers unscathed, but Toyota was among the worst affected. Aside from previously recalled vehicles, the Japanese giant had to recall an additional 1.7 million vehicles around the world due to the Takata airbag inflators. Sadly, more than 20 people were killed by the faulty component, although none of them were Toyota/Lexus owners.