Structural and display defects are the alleged issues.
In 2018, the Honda CR-V was the third best selling vehicle in America that wasn't a truck, and only the Civic sells better for Honda globally. However, the American arm of Honda has recently been served with two separate lawsuits in relation to the popular crossover. One is regarding a possible structural defect, and the second is over malfunctioning infotainment screens. According to the lawsuits, the complaints are from owners of 2017-2019 Honda CR-Vs.
The alleged problem with infotainment screens is that they freeze, go dark, and blind drivers by going into a full bright mode, causing a dangerous distraction. Three of the plaintiffs claim their screens brighten then go dark again without the controls being touched.
The plaintiffs claim Honda has known about the issue since January this year and, despite issuing a Tech Line to dealerships entitled, "Display Audio Screen Dims or Goes Dark by Itself," Honda hasn't warned customers and doesn't know how to fix the problem.
The second and more alarming allegation is that a structural defect led to a spontaneous break in the windshield on a Honda CR-V. The plaintiff, Hakeem Hasan, and represented by McGuire Law in Chicago, claims that the crack is due to a structural defect that was acknowledged by the Honda warranty administrator, but Honda refused to repair the windshield.
Also, according to the lawsuit, Hasan isn't the only person to have experienced this problem. Court documents show several complaints online from owners of 2017-2019 Honda CR-Vs, and all with less than 36,000 miles on them. Again, the lawsuit claims dealerships knew of the problem but didn't warn customers. It also claims that the windshield cracking is a considerable safety issue as the Honda Sensing safety system uses sensors that can "operate abnormally" if the windscreen has scratches, nicks, or other damage.
The lawsuit also alleges that the structural defect is more than an inconvenience, saying it's a severe and expensive safety issue. If these are deemed genuine issues for Honda and a recall is required, neither will be able to be fixed with a sticker.