Telepresence machines will help dealers diagnose and repair cars.
The American team of Audi dealers and mechanics will soon have new employees rolling into their shops, as the company deploys a fleet of telepresence robots that'll roam garages and assist in vehicle repairs. On the other end, a remote mechanic will talk with the staff on the premises, diagnosing vehicle issues and offering advice to aid in their repair. The specialist mechanic will remotely control the camera, conducting conversations with the local teams while supervising their work.
In its first stage, this special project will be tested in 18 American facilities before expanding to an additional 100 locations. This move is designed to assist untrained personnel as they cope with the onslaught of new technologies in every new model.