And yes, GM is fully aware of the situation.
The Buick Encore GX may almost share a name with the Encore but the reality is that they're both entirely different vehicles. All-new for 2020, the Encore GX shares a platform with the new Chevrolet Trailblazer while the Encore, which dates back to 2013, is the corporate cousin of the Chevy Trax. Chances are the Encore GX will replace the Encore in the very near future.
CarBuzz spent a week at the wheel of an Encore GX earlier this month and came away thoroughly impressed, especially with the huge number of available tech features. But, as it turns out, GM has been inadvertently charging buyers double for one of these features.
GM Authority has learned that customers who were double-charged for a particular feature are set to receive a reimbursement check because they paid for the remote vehicle start option twice. This group of owners includes those who purchased the 2020 Encore GX equipped with the Cold Weather package and the Sport Touring package. How much money will these owners be receiving? Checks will be in the amount of $300.
Affected owners will be notified by mail shortly. In order to claim the money, owners will have to contact their local Buick dealership.
The reimbursement process also includes providing personal ID (such as a driver's license), the vehicle's registration information, and the customer notification letter itself. Through this past June, a total of 11,857 Encore GXs have been sold in the US this year. To compare, 24,271 Encores were also sold during the same time period.
But chances are the Encore GX will eventually catch up for a number of reasons, mainly because it's new with a better design inside and out. It also doesn't cost a significant amount more. The Encore GX begins at $25,095 while the Encore kicks off at $23,200.