Here's how GM is ensuring the 2020 Corvette lives up to your expectations.
The 2020 Chevrolet Corvette Stingray is an important new model for General Motors. While the mid-engine sports car will have undergone extensive testing during its development, there may still be some underlying issues that haven't been discovered yet when consumers get behind the wheel. New model launches are often plagued with mechanical and quality issues (we're looking at you, Tesla), but GM is already gathering feedback for the C8 Corvette from dealers to rectify any serious issues as soon as possible to give owners peace of mind.
To make sure the C8 Corvette lives up to customer's high standards, the Mid-Engine Corvette forum has discovered that General Motors has created a Technical Assistance Center specifically for the 2020 Corvette for dealers, ensuring that dealers will have access to their own Corvette experts.
If any serious technical issues are discovered, dealership service engineers are encouraged to report them directly to GM by creating a TAC case with the manufacturer. From here, a Corvette specialist will provide the necessary diagnostic support and training. Dealership service departments are encouraged to "report all vehicle issues that require immediate attention, not just concerns that require technical assistance."
General Motors says the goal of this system is to "develop a quick resolution to any product concerns, such as fit and finish, performance, and operation, as well as to address customer expectations of the vehicle."
Service engineers are also asked to provide GM with photos showing the technical issues such as a pinched harness or a backed out terminal. Hopefully, this will give early adopters of the mid-engine sports car more confidence about its quality assurance.
Currently, the order books for the 2020 Chevrolet Corvette Stingray are closed, as Chevrolet has admitted it won't be able to fulfill every order for the 2020 model. Anyone who recently ordered a 2020 Corvette will be offered a 2021 model for no extra charge, meaning that the 2021 Chevrolet Corvette Stingray Coupe will still start at $59,995 while the convertible will carry an MSRP of $67,495 including the $1,095 destination charge.