Talk about a lack of customer service.
It should go without saying that a Ferrari is expensive to buy and maintain. And, as it turns out, it can be a burden to sell, as this San Antonio, Texas couple has learned that the hard way. According to Express News, Ryad and Diana Bakalem filed a lawsuit against Ferrari of San Antonio earlier this month for failing to tell them what really happened to their car.
It all goes back to when the couple decided to sell their 2014 Ferrari 458 Spider through the dealership on consignment. A list price of $239,900 was agreed upon. Sounds reasonable enough, right?
As it turns out, about three months later, a dealer employee decided to take the Ferrari to "hot rod" around the city. This individual's actions resulted in the vehicle "being wrecked and totaled," according to the lawsuit. But instead of admitting what happened by informing the Bakalems what happened, the dealership allegedly chose another course of action. It did notify the couple, but only to tell them there was a potential buyer willing to buy the car for $220,000. Who was that client? The dealership itself, who according to the lawsuit, continued to pressure the couple into accepting the offer.
This went on for several days until they ultimately agreed to the lower price. It was only after this fact that the dealership decided to come clean. The couple is now accusing the dealership of concealing what really happened in order to keep the sale and commission money.
The dealership, however, doesn't deny the Ferrari was damaged by one of its employees, but claims there was already a prospective buyer before the accident. Instead of letting the deal fall through, the dealership says it stepped in to complete the purchase for the already agreed upon price. The fact that the Bakalems still received $220k isn't completely unfair, per the lawsuit.
A quick search of similar Ferrari 458 Spiders shows that the lesser amount is a fair price, though there could be unknown customization options that pushed the price higher. In any case, it's good that the dealer still made the sale happen, but it should have informed the sellers about the damage in the first place. Even with $220k in their pocket, the couple can easily put that towards a new supercar; perhaps the Ferrari F8 Spider.