People are thrilled with Dodge's muscle cars.
On last year's JD Power Initial Quality Study, the Hyundai Motor Group scored a 1-2-3 finish with its Genesis, Kia, and Hyundai brands (in that order). 2020 is the 34th year of the study, which analyzes new vehicles during the first 90 days of ownership, citing any problems experienced per 100 vehicles (PP100). A lower score on the survey reflects higher overall quality. This year, there were some major shakeups to the list.
Dodge vaulted to the top of the list, technically sharing the number one spot with Kia, which moves up from the second spot. There is another tie for the third spot between Ram and Chevrolet while Genesis grabs the fourth spot as the highest-rated luxury brand on the list.
Towards the opposite end of the list Mercedes-Benz, Volvo, Audi, and Land Rover all finished poorly with a massive gap between the last place automaker, Tesla. Tesla has struggled with build quality, as evidenced by many owners online, which likely led to its last-place finish. This is actually the first time Tesla has appeared in JD Power's testing.
"Unlike other manufacturers, Tesla doesn't grant us permission to survey its owners in 15 states where it is required," said Doug Betts, president of the automotive division at JD Power. "However, we were able to collect a large enough sample of surveys from owners in the other 35 states and, from that base, we calculated Tesla's score."
In terms of individual models, there are some notable results from this year's study. The 2020 Chevrolet Sonic earned the best score of any model with just 103 PP100. Hyundai Motor Group earned the most segment awards with seven (including the Genesis G70, Hyundai Tucson, Hyundai Veloster, Kia Forte, Kia Sedona, Kia Sorento, and Kia Soul,) followed by General Motors with six, BMW, Ford, and Nissan each with three, and Toyota with two.