No more sitting in an uncomfortable chair drinking terrible coffee.
Ford had just expanded its Pickup and Delivery and Mobile Service appointments that began during the pandemic. These services allow Ford owners to schedule maintenance from the comfort of their own homes without having to step foot in a dealership. That means you won't be subject to watching daytime television from an uncomfortable chair while sipping cheap coffee.
"Customers who've experienced Pickup & Delivery and Mobile Service love the convenience and flexibility," said Todd Rabourn, North America Regional CX Director. "This program increases the access customers have to remote service options, so whether you're due for an oil change or need to resolve a recall, it's easier to have your vehicle serviced with less disruption to your life, and the activities and people you care about."
"We've been working with multiple teams at Ford to offer our customers more ways to personalize vehicle service," said Tim Hovik, National Dealer Council Chairperson. "By expanding the remote experiences offerings, we can accelerate our ability to be there for customers whenever and wherever they need us."
With the Pickup & Delivery service, you can have the dealership pick up your Ford Escape from your home or work, take it in for service, then return the car when the job is complete. If the repair is minor, the Mobile Service can send a mechanic in a van to perform the work at a chosen location.
Ford dealerships still need to opt-in to offer these services, but the JD Power 2022 U.S. Customer Service Index (CSI) Study shows customers who have used similar options are more likely to recommend that car brand to their friends and family. Dealers can set their own service and mileage limits, so it seems like it would be in their best interest to offer these programs.
For owners who may struggle to take their car in for service during normal work hours, this is a game changer. It may not let people fully avoid the dealer, but it's a step in the right direction.
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