The Ford Mustang Mach-E continues to be a huge success for the automaker, proving that customers old and new are ready for an all-electric crossover with an instantly recognizable name. But, electrification technology itself is new and, outside of automakers, not everyone in the auto industry knows how to properly work with them. This can lead to some very unfortunate situations such as this. A member of the Mach-E Forum posted a few days ago about a very troubling event that recently happened.

On a road trip to Florida for vacation, this Canadian Mach-E owner noticed their car's "Pull Over Safely" dash notification suddenly lit up and so they did that. The guy's first call was to Ford's Roadside Assistance and a flatbed tow truck was quickly dispatched to bring the EV to the nearest dealership. So far so good, despite everything. A flatbed is better than a regular old tow truck, right? Not in this case.

The truck driver didn't know how to work with an EV. He hooked a winch onto the Mach-E's battery rail and damaged the batteries. The first winch also snapped. The result? A $28,000 repair bill. It gets worse. The owner rightly contacted Ford and was told it wasn't the automaker's problem, but rather Agero Roadside Assistance Services.

Agero then denied the claim, saying the owner cannot prove it was the tow company's fault. They said the battery damage could have happened when the car was transported to Florida at an earlier date. So this leaves the owner in a terrible position. Both Ford and Agero are denying any responsibility (though it's really Agero's fault for contracting with an improperly trained tow truck company).

To make matters worse, the owner's insurance company is also denying the claim. At this point, the owner is seeking lawyers in both the US and Canada to help him get justice. Somebody has to pay for the pricey damage and it should not be the owner.

The likely best course of legal action is to sue both the tow company, which should have insurance for situations like this. But Ford should be kept in the loop because the owner did exactly what its Roadside Assistance program told him to do. Also, Ford needs to be involved in some way in making sure tow companies receive proper instructions for dealing with EVs. EV batteries are obviously critical components and any damage they suffer won't be cheap to repair (assuming they're even repairable).