No wonder why Tesla is scaling back options.
Just last year, Tesla CEO Elon Musk announced that his company was in "production hell," citing pressure to deliver the highly anticipated Model 3 sedan. Now, in response to a customer complaint about the delivery of her Model 3, Musk tweeted that Tesla was now facing "delivery logistics hell."
Tesla continues to struggle with deliveries of the Model 3 and has even cut down on the number of paint options available for the car in order to speed up the delivery process. Even though Tesla is breaking records with its Model 3 sales, this delivery conundrum does not bode well for the company's financial future.
The Tesla customer tweeted directly to Musk saying, "There are 42 Tesla's sitting at the Union Pacific Railroad in SLC. My car is one of these. I've been told I was getting delivery the 8th, then the 15th, then the 20th, then the 22nd, and now my delivery has been delayed indefinitely. @Tesla @elonmusk... Please make this right."
Musk responded with a gloomy, yet hopefully optimistic response, "Sorry, we’ve gone from production hell to delivery logistics hell, but this problem is far more tractable. We’re making rapid progress. Should be solved shortly."
Telsa needs to move past these struggles as rivals from Mercedes, Audi, and Jaguar are arriving soon.
Along with the delivery delays, Automotive News reports that Tesla is also moving collision repair in-house. Musk said owners are experiencing excessive wait times at body shops. With the switch to in-house repairs, "Tesla collision repair operations [are] already completing within 24 hrs. Aiming for same day soon, then under an hour," Musk said, adding that the "Goal is for repaired car to be better than before accident. Should always be true if damaged/used parts are correctly replaced with newer parts."
It seems strange that Tesla would take on another challenge like repairing vehicles when the company is already struggling to delivery cars, but this should be good news for owners who are involved in an accident and need to have their car repaired quickly.