GM Has A Plan For Frustrated Customers Affected By Bolt Recall

Recall / Comments

But the damage control isn't over just yet.

The Detroit Free Press announced this week that Chevrolet Bolt production would resume on MondayAround 1,000 workers will return to the Orion Assembly Plant for the first time since August 23 to resume producing the 2022 Chevrolet Bolt.

The production run will be limited and built for a specific reason, however. As you might know, Chevrolet is currently facing a massive recall of around 143,000 Bolts. In short, the Bolt had a battery problem that resulted in several fires. Chevrolet warned customers not to park in an enclosed space, but some people didn't listen. Even airports have gone so far as to ban Bolts from their parking lots. To date, there have been 13 confirmed fires.

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Vermont State Police

LG, the Bolt battery pack maker, is shouldering $1.9 billion of the $2 billion recall cost.

Chevrolet has announced that Bolt production won't resume until every last one of the 143,000 existing cars is fixed, so why the change of heart? Chevrolet desperately needs vehicles to help customers, especially when it comes to loaner cars.

"We are prioritizing customers based on their charging behavior and the dates on which their batteries were produced," said Dan Flores, a spokesperson for GM. "We're a couple weeks into completing customer repairs and things are going smoothly, but obviously the focus is to ramp up volume and repair more vehicles as quickly as we can." According to Flores, the new cars are all equipped with defect-free batteries.

2022 Chevrolet Bolt EUV Front-End View Chevrolet
2022 Chevrolet Bolt EUV Rear Angle View Chevrolet
Rear Angle View Chevrolet
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Production of the new battery packs started in late September. The new battery packs are built using an updated manufacturing process, and the diagnostics equipment is more advanced.

Flores did not say how the priority system of the newly built Bolts will work or which Bolts will be called in for repairs first.

The Bolt plant will run for two weeks, after which Chevrolet will reassess. "This is a limited production run for specific allocation," Flores said in a statement. "Vehicle production during this timeframe will help optimize LG battery production and supply chain repair logistics, and also support other customer and dealer needs related to the recall, including providing EV courtesy transportation to dealers who have a high volume of customer repairs."

2022 Chevrolet Bolt EUV Central Console Chevrolet
2022 Chevrolet Bolt EUV Cargo Capacity Chevrolet
2017-2020 Chevrolet Bolt EV Charge Port Chevrolet
Source Credits: Detroit Free Press

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