Dealership

Guess Which American Automaker Is Pissing Owners Angering Off The Most

We still love it anyway.

Every year JD Power and Associates release its Customer Service Index, a survey that provides customer satisfaction results regarding automakers in a number of categories. We’re sure you’ve seen automakers promote their high ratings (if they get them) in TV commercials. And while American brands like Buick, GMC, and Chevrolet were among the highest rated in the mass market category among those polled, there was another US automaker that scored at the very opposite end of the spectrum.

Coming in at the bottom was Jeep, with a score of 740 on a 1,000-point scale. Just ahead of it was Dodge (749 points), then Ram (756), Fiat (762), and Chrysler (775). Specifically, the survey contains data from 70,000 owners and lessees dating from 2010 to 2014. They were polled about customer satisfaction in terms of maintenance and repair service at franchised dealers. This isn’t to say Chrysler products are bad or completely unreliable, it’s just that customers weren’t pleased with their ownership experience, mainly because of the dealerships. Clearly dealership experience is something vital if automakers want returning customers.

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