Though for a good reason.
The all-new Ford Mustang Mach-E marks a significant milestone for the American automaker. Not only is it the Blue Oval's first-ever all-electric vehicle from the ground-up, as opposed to the now-discontinued Fusion Energi, but the Mustang Mach-E bears a great name and pony car heritage. Needless to say, it has great expectations, and Ford is not taking any chances when it comes to quality and customer satisfaction. The Detroit Free Press reports that hundreds of Mustang Mach-E deliveries are being delayed for North American buyers in order to complete additional quality checks.
"As part of our commitment to delivering high-quality vehicles, we are conducting additional quality checks on several hundred Mustang Mach-E models built before dealer shipments started last month. We want to ensure they meet the quality our customers expect and deserve," a company spokeswoman said.
"We notified affected customers (several hundred in US and Canada) that they may receive their Mustang Mach-Es on different timing than previously discussed," she said. "The team is working to expedite these vehicles, and we hope that customers receive them ahead of targeted dates, providing there are no COVID-19-related transportation delays."
Few units have already been delivered on schedule. All Mach-Es are built at a facility in Mexico but are not yet in dealership lots; they're available for pre-order only at this time. Also, deliveries are only taking place for North America at this time and in the coming few months; global deliveries will get underway at a later date. Ford's delay decision for the sake of quality checks may annoy some customers, but there are countless long-term benefits.
Ford previously learned its lesson the hard way in the case of the Explorer and Lincoln Aviator. Both SUVs suffered numerous build quality problems back in 2019 with dealerships and customers alike rightly voicing their anger. Rushing things has consequences.
The latest F-150, also new for 2021, is another new vehicle undergoing additional quality checks before being shipped to dealerships. Thousands of units are currently stockpiled around the Detroit Metro airport. Ford's new CEO, Jim Farley, has placed vehicle quality at the top of his priorities and if doing so means a few delays along the way, then so be it. It's better than recalls and facing bad publicity due to defective product.