Jeep Gladiator Driver Voids Warranty For Driving In The Mud

Off-Road / 132 Comments

Isn't that what it's designed to do?

As one of the most capable off-roaders on the market, the Jeep Gladiator can take a lot of punishment, but components can still get damaged or develop faults. In most cases, a factory warranty will cover mechanical issues, but one Gladiator owner managed to void their warranty for simply doing what the truck was designed to do.

Back in July last year, Jeep Gladiator forum user Gladiatrix bought a 2020 Jeep Gladiator Rubicon with upgraded mud tires they "didn't even want." This upgrade gave them the confidence to plow the Gladiator through mud several times, but this caused damage to the alternator. Covered in mud, the Gladiator was towed to the nearest dealership, which told the owner that replacing the alternator, radiator and both batteries will cost at least $3,000 and won't be covered by the factory warranty.

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The owner then returned the Gladiator to the dealership they originally bought it from and received different advice. They didn't think the radiator or batteries needed to be replaced, but the alternator was replaced for a small deductible charge. They also assured the owner their warranty wasn't void, but this unfortunately was not the case. A few months later, the owner noticed their rear center brake light wasn't working, but this was just the start of their issues. After a few days, the Auto Stop/Start stopped working, suggesting there was a problem with the batteries.

Another few days later, the rear axle locked up when slowing down on the highway. This caused the Gladiator to fishtail two times, which could have caused an accident. The dealer told the owner the entire rear axle and both batteries will need replacing but a restriction was allegedly applied to their factory warranty that doesn't allow for repairs. They even purchased an extended warranty, but this doesn't cover the damages either as the standard factory warranty should be covering it according to the dealer.

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After contacting Fiat Chrysler, the owner found out the restriction was placed by the first dealer that looked at the Gladiator, but the dealer denied having the power to impose a restriction. FCA also claims they can't remove the restriction on the factory warranty because they "submerged" it in mud. However, the owner claims the mud was only a foot deep.

A Jeep Gladiator should be more than capable of handling these conditions, especially when fitted with special mud tires. The offroader had only clocked up 4,500 miles before developing these issues and the warranty restriction was added just five days after they bought it. Consequently, the owner is considering taking legal action. It's a frustrating situation as the dealers and FCA clearly don't want to take responsibility, but there could be other sides to this story as the owner could be downplaying the driving conditions.

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2020-2021 Jeep Gladiator Rear View Driving Jeep
2020-2021 Jeep Gladiator Front Angle View Jeep
Source Credits: Jeep Gladiator Forum

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