After voiding their warranty for driving in the mud, this unfortunate owner was left with no other options.
The Jeep Gladiator is designed to tackle tough terrain from steep hills and muddy bogs to deep rivers. It came as a surprise, then, when one owner, Cara, a.k.a. JeepGladiatorForum user Gladiatrix, voided her warranty after plowing it through a mud bath. Ironically, it was even fitted with special mud tires.
To recap, caking the truck in mud damaged the alternator, radiator, and both batteries. One dealer quoted $3,000 for the repairs, while another fixed the alternator but didn't think the other parts needed replacing. A few months later, the rear axle locked up, causing the truck to fishtail on a highway and nearly causing an accident. From there, the nightmare situation only got worse.
It turned out the dealer that initially quoted Cara $3,000 partly voided her warranty believing she "submerged" the truck in mud. Fiat Chrysler were no help either, claiming there was nothing they could do.
Speaking with The Drive, Cara explained how she spent nearly six weeks trying to resolve the situation with Fiat Chrysler and dealers on the phone but never received a copy of FCA's warranty policy or proof that the dealer voided her warranty. With no other options, Cara was forced to try and fix the truck herself. After researching online, she added a sensor bypass, which fixed the rear axle issue.
However, she's still having problems with the engine's stop-start system, but this requires both batteries to be replaced. "Still debating what the heck is the next step in this crazy situation but for now I'm so happy to have my Gladiator back," Cara said.
Of course, we still don't know the full story here. Cara may have put her Gladiator through more punishment than she claims, but her story has gained a lot of publicity. Consequently, many are now reconsidering buying a Jeep Gladiator, fearing they may end up in a similar situation if FCA's warranty doesn't cover accidental damage for off-roading, despite the truck having a reputation for being one of the toughest trucks on the market. FCA's dealers also don't look good here either after offering conflicting advice to Cara, while FCA still refuses to comment on the situation to the media.