Jeep has announced a recall for 89,372 units of the Grand Cherokee units for a problematic steering column. If the issue isn't resolved, owners could experience a loss of steering control, increasing the risk of a crash.
The National Highway Traffic Safety Administration (NHTSA) stipulates that a total of 53,965 units of 2022-2023 model years of the Jeep Grand Cherokee, built from October 19, 2021 to April 4, 2023, are affected by the faulty steering column. The other 35,407 units are 2021-2023 model years of the Jeep Grand Cherokee L, produced from January 27, 2021 to April 4, 2023. The Grand Cherokee L is the model's extended version that allows a 7-seating configuration.
The faulty component is said to be caused by an incorrectly assembled intermediate shaft that may disconnect from the U-joint. Drivers may notice a noise when turning the steering wheel before the intermediate shaft disconnects. A "play" may also occur, which means the front wheels won't turn properly when moving the steering wheel.
Jeep launched an investigation last February 27, 2023. No customer assistance records and no field reports related to the issue were found. The investigation also didn't find accidents or injuries related to the issue, although the company noted that there were 15 warranty claims.
To fix the issue, dealers will inspect, and if necessary, replace the intermediate shaft and assembly parts. Jeep's parent company Stellantis will start notifying dealers and owners on July 7, 2023.
The problematic steering column follows the recent recall for the Grand Cherokee's smaller sibling, the Cherokee, for a powered liftgate issue. This was said to pose a fire risk, which could result in injuring people inside and outside the vehicle. As such, owners were advised to park outside until a remedy is found.
Jeep has assured owners that it will reimburse the repair costs relating to both steering wheel and powered tailgate errors. Owners are asked to present the original receipt and/or other proof of payment to complete the reimbursement process.