In fact, Kia is better than everyone.
For the second year in a row, Kia has come out on top of J.D. Power’s annual Initial Quality Study with a reported 72 problems per 100 vehicles sold. Respect. South Korea has even more reason to celebrate because Genesis, the newly founded luxury brand, scored the number two spot, with 77 problems per 100 vehicles. The number three slot was awarded to Porsche, with 78 problems per 100 vehicles. Which American brands made it towards the top? Ford and Ram each scored an 86. BMW, Chevrolet, Hyundai and Lincoln all received an 88.
Coming in dead last on this list was Fiat, with a score of 163. Aside from Kia and Genesis, Ford also has reason to celebrate because last year it earned the number 11 spot, compared to this year’s fourth-place tie. Why the jump? Because of major improvements to its infotainment system technology. Sync3 replaced the previous MyFord Touch, a system long known for its sudden rebooting issues. In general though, this year’s study shows that overall automotive quality has never been better. “Automotive manufacturers are responding to consumer feedback and producing vehicles of the highest quality,” stated Dave Sargent, vice president of global automotive at J.D. Power.
“The industry has improved significantly in each of the past three years. Today’s vehicles have more things that could go wrong but fewer things that actually do go wrong.” J.D. Power comes up with these scores based on more than 80,000 owner responses of 2017 vehicles within the first 90 days of ownership. The survey itself consisted of 233 questions, and owners could list any problems they had with their new cars. Not at all surprisingly, infotainment systems were the number one issue owners complained about. However, their ranking this year has improved over last year, so automakers are definitely making progress.