It's a major breakthrough for Stellantis.
The overall quality and reliability of vehicles has improved significantly in the past two decades, but stereotypes around certain brands persist. The reliability of brands such as Dodge and Jeep has sometimes been questioned, but those doubts have been laid to rest, as Ram, Dodge, and Jeep place in the top quartile of the 2021 J.D. Power new-vehicle quality study. The Ram 2500 and 3500, as well as the Jeep Gladiator, have ranked first in their segments, while other Stellantis vehicles such as the Dodge Charger, Jeep Grand Cherokee, and Chrysler 300 have managed podium positions. To top things off, half of all eligible Stellantis vehicles have ranked amongst the top three in their segments. At the other end of the spectrum, Tesla improved compared to last year, but still fell well below the industry standard.
Stellantis executives must be popping the champagne after a stellar result at this year's J.D. Power new-vehicle quality study. Not only has the company seen a massive rise in the overall quality of its products, but has also managed to clinch some historical achievements. Ram, for instance, is the first truck-only brand to claim the top spot overall. The Ram 2500 and Ram 3500 were named top large heavy-duty pickup in this year's survey, while the Ram 1500 ranked second. To put this performance into perspective, Ram placed 21st in the rankings two years ago when the 1500 suffered a few issues. Now, it achieved just 128 problems per 100 vehicles, down 13 from last year and well below the industry average of 162. Dodge also maintained its impressive rankings by placing second in this year's IQS with 139 PP100, having been the first domestic brand to ever place first in last year's event. In doing so, Ram and Dodge beat out Lexus, Mitsubishi, and Nissan, who claimed the next three spots.
Jeep performed better than expected, too, managing a personal best of eighth with a score of 149 PP100, three spots up from last year.
Mark Champine, Head of North America Customer Experience at Stellantis lauded the achievement. "This is not a data point; this is a trend. Anyone who knows the robustness of our product-improvement processes, as well as the engagement level of our workforce, is not surprised by these latest results."
J.D. Power surveyed new owners regarding the first three months of ownership and tracked issues per 100 vehicles to measure the quality rating of 32 vehicle brands. In total, half of the 12 Stellantis vehicles eligible for an award either won or managed a runner-up position.
Vice President of Automotive Quality at J.D. Power, Dave Sargent, was full of praise, stating that the organization has "seen the hard work put in by the Stellantis team up close," and affirming that "these latest results are testament to the efforts put in across the organization. To have the top two brands in the study is a very impressive achievement. Congratulations to the entire team."