Warranties don't cover everything.
Let this serve as a lesson to everyone: make sure to abide by your new vehicle's warranty. Failing to do so could lead to very expensive and inconvenient consequences. Just ask Moses Fosuo, a 2018 Ram 1500 EcoDiesel owner from Ontario, Canada.
According to CTV News, Fosuo's truck suddenly suffered a problem one day. While driving on the highway, the engine seized and he barely managed to safely pull off to the side of the road. The diesel truck, which Fosuo bought new in 2018, was later brought to his local Ram dealer, and that's where he received the grave news.
"They informed me the engine was no longer working and I was looking at having to have the engine replaced," Fosuo said. This came as quite a shock at first but he knew the truck came with a 100,000 kilometer (64,000-mile) warranty.
The truck currently had 56,500 miles on it. All's good, right? Shouldn't the necessary repairs be done under warranty? No. Fosuo was informed by the dealer that he had failed to get the oil changed at the appropriate times.
"When I asked them why it was not covered under warranty, they mentioned at 50,000 kilometers the oil switch came on and I didn't get an oil change done right away," said Fosuo. He countered by claiming that he did, in fact, have the oil changed but it was done at a third-party garage, who told him the truck could travel for 24,000 kilometers (about 15,000 miles) between oil changes. And therein lies Fosuo's problem. He didn't go by the manufacturer's instructions. He points out he didn't receive a physical owner's manual when he bought the truck but Ram says everything he needed to know regarding regular maintenance was available in the truck's onboard computer.
Detailed warranty information is also available on the manufacturer's official website. "As indicated in the vehicle's Owner's Manual, under no circumstances should oil change intervals exceed 16,000 km or 12 months, whichever comes first. Our authorized Ram dealers reported that said maintenance was not performed to these parameters," a Ram spokesperson said. "There is no hesitancy on our part to comply with the provisions of a warranty, as long as they apply to a factory defect. Damage or failures attributed to any other source are the owner's responsibility."
Ram quoted Fosuo $19,000 CAD ($15k USD) plus taxes to replace the engine but he can't afford that. Instead, the truck will have to be scrapped.
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