The truck is still not functioning and its owner rightly wants answers.
A Rivian R1T owner experienced a loud boom earlier this week when attempting to charge the truck at an Electrify America (EA) charging station near San Diego, resulting in the vehicle becoming stuck. Anson Wong is not a first-time EV owner, so he's pretty familiar with the EV charging process.
About a minute after plugging the R1T into the 150-kW EA charger, he heard a boom, frying the battery and battery management system. This resulted in the truck becoming "bricked," meaning it was stuck in the charging wall for almost two full days. It was finally unplugged, and now it's in Rivian's possession for a series of diagnostics to figure out what exactly happened. Several error codes were displayed on the vehicle's screen.
Wong, however, believes the EA charger is to blame.
Speaking to The Drive, Wong said, "We get out, look back, and hear a loud explosion from the power unit followed by, like, a cloud of black smoke. I run over to the charger with the screen, and it turns red. It says 'charger unavailable' with two red exclamation marks."
After several failed attempts to unlock the truck from the charging port, he called Electrify America's support service, who tried and could not restart the charger remotely. EA then sent a technician to the scene nearly four hours later, and that individual was also unable to make any progress.
It was getting late, and Wong decided to leave the truck for the night. "After [trying to unplug it], he wanted to use a power drill to bust it and get my car out of there, but I refused," he added.
The good news is that Rivian provided him with rideshare credits for the two-hour journey home, but EA never offered anything of the sort. Wong believes the problem is with EA rather than Rivian, who will update him once more details regarding his R1T's status are available. The carmaker is reportedly replacing the truck's battery pack and charge port at no cost.
EA has confirmed it was aware of the incident and is also investigating."The vehicle has been disconnected from the charger, and we are investigating the root cause," EA said in a statement to The Drive. Electrify America, a subsidiary of Volkswagen, currently has 800 charging stations and almost 3,500 individual chargers online.
Unfortunately, this R1T isn't the first EV to experience EA charging station problems. Previously, a Chevy Bolt and a Ford F-150 Lightning became bricked soon after plugging in.
CarBuzz has reached out EA for further comment on the matter and this story will be updated.
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