Elon Musk was so proud of it, so what happened?
Tesla doesn't operate like a typical automaker in numerous ways. Its founder and CEO, Elon Musk, also doesn't like to play by the so-called rules. While this can have mixed results, there's no question Tesla has been wildly successful. This past June, it overtook Toyota as the world's most valuable automaker. Not too shabby for a 17-year-old company. However, one of Tesla's most interesting and generous customer policies has just been canceled for no specific reason.
According to Electrek, Tesla has quietly dropped its "no questions asked" seven-day return policy where buyers could return their cars for a full refund. Tesla removed the policy's information from its official website late last Thursday.
Musk often liked to use it as a way to brag about the company's high customer satisfaction rate. The policy applied to all current vehicles, such as the Tesla Model S and the hot-selling Model 3.
"This return policy is intended to give you confidence in your purchase of a Tesla vehicle, and so is in addition to any other rights you may have under applicable law," Tesla previously wrote on its policy support page. The only requirements to return a vehicle within a week was it had to have less than 1,000 miles on its clock and, of course, no damage. So what happens now for Tesla customers who, for whatever reason, are facing buyer's regret? Are they stuck with a car they don't want? Not exactly.
Unhappy buyers will now be referred to Tesla's service department to explain their case for wanting to return a vehicle. No criteria was given for what now qualifies and what doesn't to give the car back. So, why did Tesla suddenly cancel this program? The answer is that no one knows. Because Tesla no longer has a PR department, we're not able to reach out for comment or any further explanation. One possible theory that happens to fit the facts are the recent build quality issues surrounding the new Tesla Model Y.
Earlier this month, for example, a Model Y's glass panel roof flew off on the highway while being driven home for the first time.