Tesla's Mobile App Is As Reliable As Its Cars

Technology / Comments

A server issue recently left Tesla owners worldwide stranded.

As the weekend started, social media was flooded with reports that Tesla owners couldn't get into their cars using the app. The problem was first reported in the USA and Canada at around 5 PM EST. Approximately 500 customers said that they could not access their vehicles, showing them a 500 server error. The cause of the problem was an app server outage. Elon Musk responded to specific tweets, stating that Tesla was looking into the situation.

Musk stated that it "may have accidentally increased verbosity of network traffic" in a follow-up tweet.

Five hours later, the number of user-submitted errors had dropped down to 60, which means the problem had been resolved for the most part.

Tesla
Tesla
Tesla
Tesla

"Apologies, we will take measures to ensure this doesn't happen again," Musk promised on Twitter.

Tesla's app is not the only one of its kind. It's the next big step in keyless entry, and the idea is that you only have to carry one item with you instead of walking around with bulging pockets.

Ford has a similar app with which you can open the Mustang Mach-E and the upcoming F-150 Lightning.

Mike Levine, Ford North America's product communications director, could not let such a prime opportunity to troll Tesla go to waste. He first tweeted an image of President Joe Biden highlighting Ford's SecuriCode feature, along with the caption, "With SecuriCode, you are never locked out of your vehicle. Know what I mean?"

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SecuriCode is essentially the last resort Ford customers can use when they don't have the car's key or the app available. It's a keypad located on the outside of the vehicle, which allows the owner access via a five-digit code.

The automaker was also in the news recently following the theft of two Tesla Model S sedans in Norway. The thieves managed to steal the vehicles without the keys or the app.

For the record, every Tesla comes with a backup key that you can use to open the car, and server issues are rarely a problem for Tesla owners. In addition to the above, Tesla owners also have their own dating app, which they can use to find other like-minded people while they wait for the server to reboot so they can access their vehicles.

2020-2022 Tesla Model Y Frontal Aspect Tesla
Tesla

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