If you own one of the affected vehicles, a dealership will remedy the problem at no cost.
The Ford Bronco may be a smash hit for the Blue Oval, but to say it's had its fair share of problems would be an understatement. The latest issue centers around the driveshaft boot. The Dearborn-based brand has said certain Bronco models may develop a crack in the component.
Owners received communication from Ford earlier this week (see below), with a "customer satisfaction program" explaining that the "vehicle's driveshaft boot may crack under normal driving conditions because of a material used in the front driveshaft boot." Ford says this may cause vibration or unwanted noise if the cracked boot lets grease or debris gather in the driveshaft joint.
It seems only MY2021 Broncos are affected, but that's still a substantial batch of vehicles. Ford's correspondence to owners does not detail how many vehicles are involved but does provide production dates. If your Wrangler rival was built between the dates of September 23, 2020, and September 17, 2021, you may want to visit your local Ford service center.
According to the document, Ford dealerships will, if required, replace the front driveshaft at no cost to the customer - regardless of the vehicle's mileage. However, Bronco owners shouldn't delay this repair, as Ford will only replace the part at no charge until October 12, 2023. The repair should take an hour, but customers are asked to allow for more time.
Letters are expected to be forwarded to owners from 24 October, but a document sent to Ford and Lincoln retailers has instructed dealers to "repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter." No mention is made about whether this makes the vehicle dangerous to drive or not.
While this sounds very much like a recall, there's no mention of that dreaded word anywhere. When it comes to recalls, Ford has had a rather tough time of late. In the past year, issues ranging from windscreen wiper defects to more serious problems such as fire risks in the engine bay have plagued the manufacturer.
The Ford Bronco, as mentioned, isn't without its own qualms. Quality issues have cropped up since the vehicle hit the scene, with many disgruntled customers expressing frustration over problematic roofs. Both the hardtop and cloth tops have had issues, although the former was more prevalent.
Aside from this, it seems the delivery process isn't as smooth as some expect it to be. One excited owner's dream quickly turned into a nightmare when his new Bronco was delivered with blistering paint and myriad scratches on the paint surface. Hopefully, these problems are a thing of the past, and Ford can get quality issues under control with the 2023 models.