Buying a new car can be stressful and chances are you want the dealership experience to be as painless as possible. Service visits should also be relatively simple. But which automakers and their dealerships provide the best customer experience? More importantly, which brands have the worst? J.D. Power and Associates has just released its 2016 Customer Service Index Study, which – you guessed it – measures US customer satisfaction with dealerships and their respective service departments.

72,000 customers, owners as well as those who opted to lease, with cars from the 2011 to 2015 model years were surveyed. On a 1,000-point scale, 2016's market average was 797, but these are the 10 worst brands (in descending order): Honda: 789/ Mazda: 786/ Mitsubishi: 785/ Scion: 780/ Ford: 777/ Chrysler: 775/ Dodge: 754/ Fiat: 747/ Jeep: 744/ Ram: 728